Red Tie Transit is dedicated to giving our customers exceptional service in clean and comfortable vehicles. For the safety of our passengers and drivers, Red Tie Transit drivers reserve the right to refuse transportation to individuals, who, in the express opinion of the company and its drivers, exhibit irrational behavior and/or belligerence. No possession, sale or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees or service. Red Tie Transit shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop-off information, and any situation beyond our control. We also reserve the right to make trip adjustments or cancellations due to inclement weather. To ensure our customers are comfortable during their transportation, we abide by a strict passenger-count policy: Each vehicle has an allotted maximum capacity, and drivers are instructed not to allow this number of passengers to be exceeded at any point during the service. Rates given or listed on our website do not include gratuity, meet and greet services, tolls, stops, parking fees, or waiting time. Red Tie Transit is not responsible for items left, lost, or stolen from its vehicles during or after services, but will do its best to ensure the security of its passengers and their belongings. This reservation and your use of Red Tie Transit services indicate your acceptance of the Terms and Conditions.
MEETING LOCATION: Look for the Red Tie Transit Vehicle in designated meeting location. You will be contacted with Chauffeur's name and number with instructions for Airport Transfers. Any difficulty locating your chauffeur please call the number you were given or our office at 910-691-1600. Leaving your pick up location without notifying us will result in a No Show charge.
Airport Transfer Rates: The Company provides a flat rate, known as the “Basic Airport Transfer” rate for airport pickups and drop-offs servicing most major airports. The Basic Airport Transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes for domestic flights and forty- five (45) minutes for international flights. Your reserved vehicle is dispatched according to the flight’s estimated time of arrival as provided to the Company by each respective airline’s automated system (Company is not responsible for any delays caused by the airline’s automated system or otherwise). Billing shall revert to the Company’s prevailing hourly rate, in the event the Client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Airport rates are for point-to point transfers, any deviations and stops that differ from the booked trip will result in fees being added to the bill.
HOURLY TRIPS: Hourly trips may be billed garage-to-garage.
HOLIDAY: Holiday fees enable us to offer service on holidays. The charge offers our chauffeurs an incentive to be available on holidays. Without it, we simply could not offer service on those days. The holiday charge is a $25 additional charge and is applied on the following holidays: New Years Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve starting at 3:00 PM, Christmas Day, and New Years Eve starting at 3:00 PM.
LATE/EARLY: Surcharge of $20 is added for a pick up before 6:00AM and pickup/drop off after 11:00PM.
SUGGESTED GRATUITY: For your convenience a suggested gratuity has been added to your receipt for hourly reservations. Upon your request the gratuity may be increased or decreased based on the chauffeur’s ability to meet or exceed your expectations.
CANCELLATION AND CHANGES: To change or cancel a reservation, please call reservations at 910-691-1600. Cancellations must be received at least 6 hours in advance for Airport transfers and up to 48 hours in advance for hourly reservations.
Rescheduling of Airport Service is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched.
The FULL FARE and chauffeur gratuity will be charged for cancellations in the two following cases:
I. Cancellation after the driver has already been dispatched.
II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Red Tie Transit at 910-691-1600 to avoid being billed as a no-show, do not leave your location without contacting us. You must contact us by phone.
SPECIAL EVENT CANCELLATION: All "special events" (weddings, concerts, proms, golf groups, etc.) have a 7 day minimum cancellation requirement. Any cancellation received within the 7 day period will be charged half of the remaining balance and cancellations within 48 hours will be paid in full upon cancellation. Proms: All prom reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the passenger.